As part of our expansion plans and our desire to provide superb account management for our growing portfolio of clients, we are currently recruiting for an experienced account manager.
About Retail IT
Retail IT is a specialist provider of technology and service solutions to the retail industry with a strong focus on fashion and luxury brands. Based in Wimbledon, London, our customer base encompasses retailers ranging from independents to global operations.
We have a vacancy within our sales department for a permanent account manager. The ideal candidate will preferably have 2-3 years experience in a retail environment with experience in the technology side of the business. A demonstrable understanding of retail technology including (at the very least) an understanding of EPOS systems. A familiarity with the Cegid Business retail (CBR) would be very advantageous.
The successful candidate will form an integral part of the Sales & Marketing team. This is a very customer-centered role which will involve regular contact with clients with some administrative back-up support. Key responsibilities include: identifying and meeting customer needs, maintaining good after-sales relationships, keeping records of customer appointments and completed sales, and providing detailed information on the solutions we sell. The account manager will provide a personalised service to our customers, establishing trust and finding ways to enhance the service we offer to them and the solution experience.
The successful candidate will work closely with customers throughout the sales process. The account manager must strive to foster successful relationships, endearing our customers to our business. They will handle any enquiries produced by the client, investigate the issue and provide the necessary feedback. He or she will work hard to network and negotiate with potential clients about their orders, generating revenue for the company and will work closely with other departments and teams, such as finance and marketing.
The role would suit a self motivated professional that is passionate about solution sales and retail, with demonstrable skills in customer service and good time management skills. The environment is fast paced, so the ability to to absorb information quickly is key. Excellent communication and listening skills and a polite, confident and friendly manner are essential. He or she must enjoy working with customers, building relationships and have a positive attitude. Perseverance and the ability to respect customers’ answers are key.
- Attend sales meetings, conferences and events
- Manage day to day customer queries queries in a professional manner
- Process customer orders using the tools provided
- Keep up to date with product developments
- Keep in contact with all existing clients
- Schedule appointments, calls, and meetings
- Help develop a pipeline for ROI (guidance will be given on all aspects of this area).
- Be able to network and negotiate
- Update the CRM solution (SalesForce) on a daily basis.
- Assist with communications with customers during campaigns, tradeshows and internal sales events
- Assist in the generation of proposals and quotations
The ideal candidate will be London based, with an easy to commute to Wimbledon. Knowledge or experience in a Retail environment will be of great benefit. Any previous commercial or account management experience in software sales will be also be a great advantage. The ideal candidate will be well versed in English, both written and verbal.
Hours and Environment
Full-time, the successful applicant will usually work 37.5 hours a week and may be required to work beyond these hours from time to time or during specific campaigns, exhibitions or trade shows. The role will also require the candidate to travel to our client’s sites on occasion.
Training is usually provided in-house and the successful candidate will be are expected to become proficient in the use of our software solutions and they will be expected to “hit the ground running” in a short period of time.
Salary and benefit information on request
To apply: Please submit your CV to firstname.lastname@example.org