The Importance of a CRM: A Guide for Improving Customer Engagement and Retention

In today’s competitive environment with a pool of products and services to choose from, customers need to be informed of your activities. A CRM helps you prioritise a customer’s spending habits and suggest products they may like and keep them informed about your brand. What is a CRM? CRM, an abbreviation for Customer Relationship Management, […]

Join us for a retail tech demonstration over breakfast

Discover how to take advantage of the latest retail technology to achieve better engagement with your customers and increase sales – and do so over a fine breakfast from the comfort of our offices!  Our upcoming breakfast retail tech event will be hosted by our MD James Rodger, who will take you through topics such […]

Are you ready for Black Friday?

Black Friday Shopping - Retail IT

Black Friday is no longer just a day for the retail giants to offer tempting discounts to bargain hungry consumers, it is now something retailers of all sizes (some reluctantly) are getting involved in. As you probably know, Black Friday originates from America – it’s always the day after Thanksgiving when US retailers have drastically cut […]

Runner-Up at Wimbledon – We’re in Good Company!

Roger Federer, Serena Williams, Andy Murray, Martina Navratilova, Rafa Nadal, Novak Djockovic, Steffi Graff, Venus Williams and many, many more of the greatest players in the history of tennis have been runners up at Wimbledon….. ….And last night we joined that illustrious list when we took a Runner Up award away from the All English […]

Our Employee Wellbeing Scheme Has Won an Award!

Shine Workplace Wellbeing

We are proud to announce that we have been recognised for our commitment to staff wellbeing from the Mayor of London. At the start of the year we decided to invest some time and resources into developing a wellbeing policy and to follow the London Healthy Workplace Charter, which covers eight areas including health and […]

Chris Finally Gets his Fry-Up at our Wimbledon Event…..


On March 22 we co-hosted a breakfast event at the Dog & Fox in Wimbledon Village (in conjunction with SW19Lawyers) aimed at the area’s local retailers. Also playing a prominent role in the event’s proceedings were Fayre & Square, our charity partners. Fayre & Square is a volunteering retail initiative, run by Merton Voluntary Service […]

Job Vacancy: Account Manager

We are seeking an experienced Account Manager to oversee the relationships with our retail client base.   As well as being a dynamic and driven account manager, you will need to be an exceptional communicator who can understand the needs of these retail clients, who range in size from single-store independents to international chains. Through […]

Job Vacancy: Part-Time Telemarketer

We are currently looking for an experienced telemarketer, based at our office in Wimbledon, South West London.  The role is part-time, around 12-15 hours a week. We can be flexible in regards to working days and hours, but ideally the successful candidate will be required to work on Tuesdays, Wednesdays and Thursdays. This could, for […]

Our work with Fayre & Square

We have entered into a charity partnership with Fayre & Square, a community shop that provides support and retail training placements to volunteers with learning disabilities, as a stepping stone to paid employment or further volunteering. As part of our partnership we’ve donated a state-of-the-art EPoS system, as well as training and ongoing support, to Fayre & Square […]

Five Trends Defining Luxury Retail in 2016

The luxury retail market is evolving and during the last decade has seen continuous growth as a whole, even during the times where the global economy has faltered. However not all niche markets within the sector have been successful and some, such as leather goods, have noted a drop in sales. Despite this, consumers are […]