Why Omnichannel Is The Future Of Retail: What You Need To Know

Woman Shopping from Mobile and Laptop

In today’s world, customers demand and expect a seamless and unified experience across all channels. So how do you achieve this? By implementing omnichannel. Here, we’ll explore what it is and why it’s important for retailers to utilise omnichannel as soon as possible. What is omnichannel? Omnichannel is the process of unifying channels to provide […]

Important Tips for Stock Taking: How To Keep Your Inventory Organised

Barcode Scanning

It is important to take stock of your inventory so that you have a comprehensive understanding of what items you have and where they are located. Why is an accurate inventory important? Inventory is the lifeblood of your business, understanding what you have on hand and where you have it is key to supplying your […]

The Importance of a CRM: A Guide for Improving Customer Engagement and Retention

In today’s competitive environment with a pool of products and services to choose from, customers need to be informed of your activities. A CRM helps you prioritise a customer’s spending habits and suggest products they may like and keep them informed about your brand. What is a CRM? CRM, an abbreviation for Customer Relationship Management, […]

What is BOPIS?

Cartoon image depicting Computer and tablet and customer collecting item from store

What is BOPIS? We all know that 2020 was the year we want to forget, but in terms of technology we really received a massive push forward. In some sectors, online shopping increased by 157% year on year 2019 – 2020 and this doesn’t show any signs of stopping. Online shopping is about to reach […]

Retail Technology and its Importance in the Current Climate

Technology allows a machine to do tasks that can be performed concurrently with a standard set of commands without tiring, which can allow a retailer to focus on more crucial things like merchandising, product selection, customer service and the in-store or online experience. Retail technology gives you the ability to satisfy your customers by allowing […]

Are you ready for Black Friday?

Black Friday Shopping - Retail IT

Black Friday is no longer just a day for the retail giants to offer tempting discounts to bargain hungry consumers, it is now something retailers of all sizes (some reluctantly) are getting involved in. As you probably know, Black Friday originates from America – it’s always the day after Thanksgiving when US retailers have drastically cut […]

Three Best Practices for Luxury Retailing

Whereas there was a time when luxury brands weren’t entirely sure about digital’s role in their future, now the consensus is clear. The key to success is not to favour one channel over another, necessarily, but rather to leverage all channels together to deliver a seamless experience for the luxury goods consumer. But how to […]

KFC Lessons – Take Care When Changing Suppliers

KFC

It’s hard to imagine how a large, popular retailer or restaurant ends up not being able to sell its primary offering. Can you imagine Waterstones ever being unable to sell books, Clarks not being able to sell shoes? McDonald’s not being able to sell burgers? Well KFC somehow, as you’re probably aware, managed to run […]

EPoS systems for Sports Retailers

EPoS systems for Sports Retailers

Recently we blogged about why it’s important to have a contemporary EPoS system as part of your business. The software we supply, from Cegid, has many pros and we discussed some in our last blog piece (link at bottom of this article). Arguably the main ones are: Customer loyalty tools; fashion matrix management; item classification, […]