Identifying existing system pain points…
Entrepreneurs often use the term “epic failure” to describe a project that is too complex or ambitious. You should ensure that your next product or service meets the needs of your users, and does not exceed their expectations and their concerns with Identifying existing system pain points. EPOS implementation projects follow the same principle. For […]
RFID: How is it benefiting the retail world?
Introduction RFID: How is it benefiting the retail world? The retail industry has undergone a number of changes in the past few years. In-store shopping experiences have been transformed by the introduction of digital technology, particularly retail technology, and the way customers buy products has also been radical during the pandemic. One of the biggest […]
How Demographics Are Influencing the Future of Shopping
In an era of increasing digitisation and globalisation, the traditional brick-and-mortar experience is more challenging than ever before. Consumers are shopping more frequently from their smartphones and tablets, and more niche brands and retailers are emerging and thriving. From e-commerce to brick-and-mortar stores and virtual shopping experiences, the future of retail is already here; the […]
Are your computer systems working for your customers?
This is a question that retailers have been asking themselves for years as their customer’s experience is key to keeping them happy and returning again and again. We all know that it costs more to attract a customer than to keep one. It all comes down to how well the retailer’s retail systems are working […]
The Importance of a CRM: A Guide for Improving Customer Engagement and Retention
In today’s competitive environment with a pool of products and services to choose from, customers need to be informed of your activities. A CRM helps you prioritise a customer’s spending habits and suggest products they may like and keep them informed about your brand. What is a CRM? CRM, an abbreviation for Customer Relationship Management, […]
What is BOPIS?
What is BOPIS? We all know that 2020 was the year we want to forget, but in terms of technology we really received a massive push forward. In some sectors, online shopping increased by 157% year on year 2019 – 2020 and this doesn’t show any signs of stopping. Online shopping is about to reach […]