Teamwork extracted the traditional customer module in point-of-sale and on the web into a Customer Relationship Management Service (CRM service) that operates in the cloud, serving all channels.
We coined the concept of the Universal Customer, where a customer’s profile can be instantly accessed through any channel of the retailer’s business. Why not have a central database where all customer data is managed, including profile information, transaction history and rewards program? Our CRM is packed with features:
- Universal customer access in real-time with customer profile available across all channels
- Complete visibility into customer profile including entire purchase history and any open orders
- Increase revenues & loyalty through marketing and transactional email campaigns
- Keep track of communications with the customer and even track “to-do” lists
- Recognize & engage with a valued customer regardless of which channel they contact you on
Imagine when a sale is done online, you can see it in the store. When a sale is done in the store, it is visible online. There is no duplication of the customer record. Gift cards, coupons and rewards can be used across all channels. A customer can buy something online and return it in-store, putting the money right back on the credit card they used online without requiring the card on-hand.
Our CRM services come standard with Teamwork, as customers are the single most important aspect to a retailer’s success.
Recognizing customers regardless of channel. Centralizing customer accounts across POS, eCommerce and any consumer mobile apps.
Branded, turnkey, native iOS consumer apps or an API to build an omnichannel experience into your own custom app.
A mobile application that allows customers to self-register in-store. Once registered customers will be recognized across all applications.
An omnichannel branded website or API connection to eCommerce site. Customers will have access to their loyalty rewards, coupons, gift cards, purchase history.
Integrations with top level email service providers. Two-way communication connected to Analytics and Reporting to help with sales generation and marketing.
A built-in service which validates all email addresses. It assists in preventing duplicates and errors because we know that accurate data matters.