Cegid Retail database omnichannel - RetailIT

Cegid Retail has a central database which gives retailers a real-time view of their data and customer interactions across all of their sales channels including in-store, online and mobile.

This omnichannel approach enables the provision of a consistent customer experience across all channels, and enhanced customer service schemes such as click and collect, click and reserve, and buy online return in store.

This omnichannel functionality also enables sales staff to ‘save the sale’ if an item is out of stock in the store by providing them with the capability to reserve the item at another store where it is in stock, or create a customer order for the item to be shipped directly to the customer’s address from a central warehouse or another store.

Cegid Retail also gives retailers full and easy control of their order management processes and the fulfilment of online orders from stores and/or warehouses.