Powerful CRM

The customer is the centrepiece of your business

Yourcegid software is designed specifically to help you run a tight retail business, and the centrepiece of that is your customer.

If you subscribe to the belief (or have seen live in action in your own business) that 10% of customers generate 90% of your revenues, it's absolutely crucial to understand those 10%  - what they want, how they shop and why they buy from you. If you can retain those customers and encourage them to spend even more with you, you'll save on the difficult and expensive process of new customer acquisition.

The feature-rich Yourcegid Retail CRM module allows you to get to know your customers and then get the most from them, with rich data sources unified in one space.

• Advanced data gathering and alerts.
• Intelligent customer segmentation.
• Customer loyalty program modules.
• Customer dashboards and reporting.
• Customer mailings.
• Data cleaning and management tools.

Yourcegid CRM functionality

• Specify whether a customer record is shared across the company or limited to a store or grouping of stores.
• Quick search and lookup including phonetic search.
• Flag a specific customer record for an automatic message display on the next sale for that customer.
• Flag your customers as a private individual or a corporation.
• Customer-specific price points.
• Data Maintenance Tools to remove and merge duplicate records.
• Customer dashboards for analysis and segmentation.
• Manage all your CRM campaigns and the ROI of these easily.
• Full sales history with drill-down capability.
• Integrated customer loyalty management based on points and discounts.

Ask yourself:
1. Am I capturing customer information? And what can I do with this information?
2. Do I really know my customers and their spending habits?
3. Can I easily work out which customers are buying what and from where?
4. Can I accurately and easily work out my return on investment when I do CRM activities (mailshots, events, catalogues, etc)?