Services

Helpdesk

We consider the helpdesk to be the most important department within Retail IT. Our support centre does not solely focus on analysing and resolving issues that arise, but also provides guidance to help you achieve the goals that you set when you first invested in Retail Pro.

At Retail IT, we pride ourselves on the quality of support offered to our clients. Our helpdesk operates on a 24/7 basis all year round and is operated by Retail Pro certified analysts.

All calls are logged in helpdesk management software ServiceWise that assists us in effectively identifying problematic and training issues. In addition to telephone support, we also have the ability to remotely connect to all our sites, thereby allowing us to easily solve any problems and let your staff focus on their own tasks. This also gives us the ability to solve critical issues in a short space of time and gives you complete peace of mind that your business can function as it should at all times.

If an event arises that we are unable to solve remotely, we will endeavour to have a technician on-site within 4 hours in the Greater London area, and the next business day nationally.